Returns and Refunds

We want you to be happy with your Heatstate gear. If something isn't right, we're here to help.

Return window

Unopened or unused items can be returned within 30 days of delivery. To start a return, contact support with your order number.

Conditions

• Items should be unused and in their original packaging where possible.
• Towels that have been used or washed may not be eligible for a full refund.
• Final sale or clearance items may be non-returnable.

Refunds

Once we receive and inspect your return, a refund is issued to your original payment method. Processing time depends on your bank or card issuer.

Exchanges

For exchanges, contact support and we'll help coordinate the fastest path.

Damaged or defective items

If your item arrives damaged or defective, contact support within 7 days with your order number and a photo, and we'll arrange a replacement or refund.

Questions? Visit our contact page.